Wholesale F.I.T. tour operator, Avanti Destinations, renowned for its custom-crafted independent travel vacations, has inaugurated a sales service center in Manchester, U.K. This strategic move aims to enhance accessibility for U.S. travel advisors, accommodating the evolving dynamics of remote work and electronic communication.
Since its inception in 1981, Avanti has exclusively served U.S. clients through travel advisors, adopting a personalized approach to travel planning.
The Manchester office operates from 9 a.m. to 5 p.m. local time, effectively extending the availability window for U.S. travel advisors.
With the Manchester team handling overnight communications from U.S. advisors, Avanti ensures a smoother workflow for its Portland-based consultants.
The Manchester service center plans to expand its hours to start answering advisor calls at 12 noon UK time/7 a.m. Eastern, further optimizing advisor support.
Avanti’s new booking platform, introduced in 2021, has significantly reduced phone call volumes while increasing inquiries and bookings.
The AI-enhanced platform empowers advisors to swiftly create tailored F.I.T. itineraries, fostering client engagement and streamlining the booking process.
Paul Barry, CEO of Avanti Destinations, commented
“Advisors can now generate inspirational itineraries 24/7, enhancing communication and the entire booking process. The Manchester service center aligns with our commitment to providing extensive support to travel advisors, reflecting the changing landscape of remote work and communication preferences.
For more details or to book custom-tailored, multi-destination independent travel, visit the advisor portal or call 1-800-422-5053 to connect with a knowledgeable travel consultant. Avanti Destinations offers expert guidance for personalized travel experiences across Europe, Asia, the South Pacific, North Africa, the Middle East, and Central and South America.